An inspired mind is the gateway to future!

First: Recast the People engagement strategy:

• Develop a role based competency set for each key role-holder that is classified broadly into two:
  
• Business effectiveness related and
  
• Behavioral style exhibited.
• Match the strengths of the individuals with the roles they are expected to perform.
• Draw upon standard instruments like ‘Strengthsfinder’ and DISC.  Create a learning transfer plan to fuse their signatures strengths into a daily work habit.
• Positive psychology: Focusing on people's strengths yields much better results than working on weaknesses.
  

Second: Develop a network of internal coaches foster an action centric learning culture

• A five-step continuous learning cycle of Learn-Apply-Teach-Coach-Review, LATCR for short, originated by Xerox Corporation inculcates a culture of action centric learning essential for incubating a knowledge driven workforce.
  
• The teams are taught the basics of business literacy and assisted in the creation of their own graphical display of functional dashboards.
• Functioning as a self-managing team, they review their own progress on a single sheet of four quadrants.
• No more bosses! Every body is a Profit center head! (See illustration below)
  

Third:Translate the business strategy into a virtuous growth engine:

• With everyone aligned to the goal of 'One touch' service, the premium is on reliability. By mapping each workstation to the Map the line items of revenue generation and accelerated cash-flow, the team no longer manages work. They operate a self-reinforcing loop where yesterday's collections is today 's working capital. The teams demonstrate their competency in stemming leakage of revenue and productivity to post increased internal cash generation. Real cash. No paper profits!