Poor infrastructure. Mounting expenses. Project overruns slowing down progress... sound familiar to you?
There are usually five component activities to be performed before an item of work is delivered to a customer. We may assume the system to deliver 100% (Ref: Yield 1) hoping for everything to be at an ideal of 100%.
|Supplier's level of consciousness:||Resourcefulness: Inputs needed as and when||Maintain a stable operating environment||Customer's perception of promised value - add||Supplier efforts vs Customer expectation|
|Cumulative Actual||90%||81%||73%||65%||65%||Yield 2|
In reality though, even if we were to be 90% realistic about our assumptions, we deliver only 65% (Ref: Yield 2)
A robust business model is built like a submarine, with every element tested for 100% functionality:
Every one of the five elements of the model is duly validated to conform to an 8*-point checklist:
Today, only businesses that are battle-ready survive. When did you last test your state of readiness?
"Shekarsan, in his inimitable and easy style showed that it was possible to combine individual initiatives into group effort to align with the company's ambitious big picture to achieve the..
- Air Commodore KNV Nair, VSM ( Ret'd) Associate Director - HR & Administration MacLellan Integrated Services India (P) Ltd.,
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Elevate competencies of the customer delivery teams to exceed customer expectations consistently!