Poor infrastructure. Mounting expenses. Project overruns slowing down progress... sound familiar to you?
There are usually five component activities to be performed before an item of work is delivered to a customer. We may assume the system to deliver 100% (Ref: Yield 1) hoping for everything to be at an ideal of 100%.
|Supplier's level of consciousness:||Resourcefulness: Inputs needed as and when||Maintain a stable operating environment||Customer's perception of promised value - add||Supplier efforts vs Customer expectation|
|Cumulative Actual||90%||81%||73%||65%||65%||Yield 2|
In reality though, even if we were to be 90% realistic about our assumptions, we deliver only 65% (Ref: Yield 2)
A robust business model is built like a submarine, with every element tested for 100% functionality:
Every one of the five elements of the model is duly validated to conform to an 8*-point checklist:
Today, only businesses that are battle-ready survive. When did you last test your state of readiness?
We invited Shekarsan...his perspectives helped the team align the customer satisfaction ratings to the levels of employee engagement and stakeholder value creation. Adopting his framework... to..
- Sruthi Sagar Ananthachari, Director - Corporate Shared Services India, CSC
Launch Citibanking: One face one stop relationship banking!
A self funding annuity proposition that converted wate into wealth !